Knowledge base

What even is a Knowledge Base?

A knowledge base (KB) is a centralized collection of organized information that helps people quickly find answers, learn processes, and solve problems.

Why it matters to the Trust Center?

The Knowledge Base is the content engine behind the Trust Center — without it, the Trust Center would just be a static page, not a dynamic trust-building platform.

Organizations can set up single or multiple knowledge bases (KBs) depending on their structure and client requirements :

• A single knowledge base works well when all security, compliance, and privacy documents are consolidated into one repository that can be shared externally or kept internal.
• Multiple knowledge bases may be created for different product lines, business units, or client segments to ensure only the most relevant information is visible.

Public / Private KBs

Each knowledge base can be configured as public or private:

• Public KBs allow stakeholders to self-serve answers to common security and compliance questions, improving transparency and reducing back-and-forth.
• Private KBs restrict access to invited users or specific domains, ensuring sensitive or contractual information is only visible to authorized parties.